At Jaffna Bite, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

Our refund and returns policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Due to the nature of our products, certain items cannot be returned, including:

Perishable food products
Opened or used food items
Gift cards

Partial Refunds

In certain situations, only partial refunds may be granted:

Items showing obvious signs of use
Products damaged or missing parts not caused by our error
Items returned after the 7-day return period

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method within several business days.
Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

Recheck your bank account.
Contact your credit card company.
Contact your bank, as processing delays may occur.

If you still have not received your refund, please contact us at:

📧 order@jaffnabite.com

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at:

📧 order@jaffnabite.com

Shipping Returns

To return your product, please contact us first for return instructions and shipping details.

Customers are responsible for return shipping costs unless the product was damaged or incorrect due to our error.

Shipping costs are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount.

For high-value returns, we recommend using a trackable shipping service. We cannot guarantee receipt of returned items without tracking.

Need Help?

For questions related to refunds and returns, contact:

Jaffna Bite

📧 order@jaffnabite.com

A subsidiary of Reset Space Pvt Ltd